Permanent
Part time - 22.2 hours

The Timetabling & Attendance team are the systems owners with responsibility for the management, development and maintenance of the Timetabling system (Scientia), Student Allocator (Scientia) and the Attendance Monitoring System (TDS), collaborating with IT. The team is responsible for:

•managing the annual rollover of the timetable database;
•managing the teaching requests process for developing teaching timetables;
•collaborating with wider institutional stakeholders, e.g. Admissions and Conferencing and Events, on complex rooming requirements for non-teaching;
•data and error investigation and analysis for timetabling and attendance systems;
•support of day to day queries related to timetabling and attendance via phone, email and face to face;
•day to day maintenance of the timetable and non-teaching requests
•systems configuration, user profiles and workflow management;
•design and delivery of training for our timetabling and attendance systems and processes;

The team demonstrates a strong technical understanding of our timetabling and attendance systems, and are able to work effectively between / liaise with IT, systems/end/service users and process owners. They also collaborate with stakeholders across the university on the Timetabling Policies and Approach to Attendance, being responsible for managing and maintaining them. The team also has responsibility for production of / co-ordination of operational reports from timetabling and attendance systems and for oversight and assurance of timetabling and attendance data quality. The team has responsibility for ensuring the data within the system is understood and effectively utilised by university staff through clear communication about relevant processes, procedures, guidance and staff / student training.

This role will work as part of the Timetabling & Attendance team, reporting to the Timetabling & Attendance Manager. They will become familiar with timetabling data, room inventory across all campuses and attendance data, plus associated system(s), contributing to work packages assigned by the Timetabling and Attendance Manager to meet agreed timeframes and objectives. They will learn to support the Systems Leads in their planning of work packages by providing estimates on effort required to complete tasks and reporting on progress to support task tracking.

The post holder will support the monitoring of timetabling and attendance data quality, learning a wide range of interrogation methods, and will support the delivery of training on data quality standards and procedures, promoting their use with stakeholders using the system. The post holder will support the delivery of training on system tools and system functionality, and, collaborate with business functions within their team in their development of training on business processes that use the system. The post holder will also engage in development of their technical skills related to data analysis and management.

As part of the customer service ethos within the Student Systems teams, this role will log, investigate and address support calls from across the university related to timetabling and attendance via phone, email and, from time to time, face to face. They will independently investigate issues and proactively escalate those that require more senior/expert support.

Qualified to A-Level, relevant professional qualification, or equivalent experience, with knowledge of the HE/FE sector, this person will be familiar with working with stakeholders from across the university. They will be solution-focused, with customer service ethos, and demonstrate a degree of judgement to make recommendations and decisions and find solutions.

Additional Information
There will be a requirement to demonstrate a flexible approach to work, which may include providing relevant cover as required across the academic administration team to ensure continuity of service, or undertaking such other duties as may be required.

How to apply

Start date for applications: 08 August 2019
Closing date for applications: 27 August 2019
Interviews are to be held: w/c 09 September 2019

The interview process will consist of an interview and a test.

If you require further information regarding the posts please feel free to contact Sophie Duncan, 01227 922091, sophie.duncan@canterbury.ac.uk, or Paul Rickard 01227 922328, paul.ricakrd@canterbury.ac.uk .

Prior consideration will be given to applicants in the University's redeployment pool.