Job title: KYC Process & Complex Case Manager
Contract: Permanent
Reference: SS513
Based in: Kings Hill, Kent
Department: Customer Services
Hours: Full-time 35 hours per week
Grade: D
Salary: £35k

This is a brand new role created to compliment and support the ever evolving KYC team.

You will be responsible for ensuring existing processes are fit for purpose, designing new processes and providing expert advice for complex cases to internal and external customers.

You will have expert knowledge of KYC including AML regulation, customer due diligence and an understanding of HMRC regulation in relation to gift aid.

You would have had experience in coaching teams using process documentation, and be able to provide bespoke KYC advice to internal and external customers for complex cases.

You will look to identify opportunities to challenge and enhance processes with the aim of improving the effectiveness and efficiencies of the service, and be a subject matter expert for KYC within CAF.

If this is you, and you are interested in this extremely rewarding role we would love to hear from you.

About us
We’re a charity, a bank and champion for better giving, and for over 90 years we’ve been helping donors, companies and charities make a bigger impact. We exist to make giving go further, so together we can transform more lives and communities around the world. We are CAF and we make giving count.

CAF is a Disability Confident Employer. We guarantee to interview disabled applicants who meet the minimum criteria for the role. Please advise us if you consider yourself to have a disability.

For further information about this exciting opportunity or to apply please send your CV and a supporting statement explaining why you would be the best candidate for this position to humanresources@cafonline.org quoting reference number SS513. If this method of applying is not possible, then please contact a member of the HR team either by the email address above or by calling us on 03000 123 566 to discuss how we can support you to apply.

Applicants must be eligible to work in the UK.

Closing date for receipt of applications is 25th June 2021. Shortlisted applicants will be required to undertake a telephone interview before being invited to attend further assessments on 01 July 2021.