This is an exciting role working for a luxury e-commerce business, that has been established for over 20 years

You will be joining as a Customer Service Advisor, being the point of call for all incoming customer queries

Duties will include:

* Answering calls with customer queries
* Handling social media enquiries
* Writing emails and letters to customers
* Chasing deliveries and updating customers of time-frames
* Dealing with any order queries
* Escalating complaints

It is essential that you have previous experience in an office-based customer service role as you will need to hit the ground running. It is essential that you are professional with a good work ethic and excellent communication skills.

This is a very high-end company and therefore your communication style verbally and non-verbally must be articulate, stylish, and confident.

Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.