Temporary Contact Centre Agent

  • £8.03 per hour
  • Folkestone, Kent
  • Red Eagle Ltd

Red Eagle Recruitment (AGY) is looking to recruit a Contact Centre Agent for our client based in Folkestone.

They are looking for a confident, self-motivated team player with a passion for providing customer service to join their busy and growing contact centre.

Duties will include:

• Deliver an exceptional standard of customer service within the inbound contact centre

• Develop and maintain an outstanding knowledge of insurance products and services and demonstrate the required level of competency for the role

• Demonstrate compliance in line with best practice and values, meeting FCA requirements and Treating Customers Fairly

• Identify appropriate opportunities and provide customers with cover that enhances their all-round experience and meets their individual needs

Skills required:

• Show a high level of determination and resilience, able to move on after setbacks

• Finds it easy to relate to other people and build rapport

• Strives to achieve goals and embraces working towards Key Performance Indicators

• Confident about self, skills and abilities

• Strong sense of pride in doing things well

• Willing to adapt approach to deliver excellent customer service

• Strong caring nature and desire to help others.

Working hours are 37.5 per week, Monday to Friday 9am to 5pm.

This is a temporary assignment expected to run 2 months, paying £8.03 per hour.

To find out more and to be considered for the position, please apply via your CV.

  • Advertiser: Agency
  • Reference: VR-TCA-01