Helpdesk Advisor
12 Month Fixed Term Contract
West Malling
£18,000

Our client is a market-leader in the land and property search information market

Due to recent growth, they are on the hunt for a Helpdesk Advisor with a Customer Service background to join their team.

If you enjoy the reward of resolving customer queries on a daily basis, this may be the role for you.

This is a great chance to join a company that maximises the potential of its employees, offering a great work/life balance and a modern, open-plan working environment.


Helpdesk Advisor responsibilities:

* Provide Helpdesk style support and advice via telephone and email
* Liaise with Local Authorities/data providers for queries to ensure the smooth running of the search ordering process
* Ensure that queries are dealt with in accordance with the KPI's (Emails, phone calls)
* Ensure thorough analysis and resolution of issues
* Handle payment queries and ensure all adjustments to accounts are processed accurately
Helpdesk Advisor requirements:

* You will have excellent customer service skills and telephone manner
* Previous experience in a customer service environment
* A highly motivated and enthusiastic person with a proactive approach to work
* Proficient communication skills
* Committed to progressing your own learning and development

Morgan Jones have been established as a quality recruitment business for over 19 years with a reputation for fair and equal representation.Visit our website to view other great opportunities.

Due to the high volume of applications for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back within 48 hours of applying, please assume you have been unsuccessful on this occasion.