Job Purpose: To assist in the liaison with customers and the service of domestic direct clients

Location; Maidstone

Salary; £18,000-£20,000 DOE

Reporting to the Sales Advisor your key responsibilities will include:

* To assist the nurture of domestic direct sales to a successful conclusion
* Providing administration support
* Outgoing correspondence (Emails, Brochures, Quotations to domestic clients)
* Answering the telephone
* Updating database
* Following up enquiries
* Providing relevant support as required



Job Knowledge:

A sound knowledge of general desktop IT Solutions. All software training will be given.



Specific Areas of Work

* Liaise effectively with the domestic direct clients, ensuring lines of communication are regularly maintained
* Ensure the full address and contact details are on each domestic customer's CRM details
* Create campaigns for the domestic direct clients in line with marketing calendar
* Purge and cleanse the opportunities on the CRM Weekly
* Support the Sales Advisor in all aspects of office administration
* Provide relevant admin support to all departments as required
* Achieve and maintain professional standards across all aspects of the role in respect of work undertaken
* Pass on reseller leads to reseller department
* When competent help with 'Chat'
* Send guarantee packs and referral packs out to domestics who have had systems installed
* Reply to domestic enquires with standard reply and put follow-up on CRM
* Upkeep Excel spreadsheet with which domestics need to make payment
* Assist with prioritising calls for Sales Advisor to contact



Job Skills and Competencies

* Customer focused, confident and innovative
* Ability to communicate in a clear and effective way, both verbally and in writing
* Technical skills
* Excellent numeracy and literacy
* Organisational skills

If you are interested and have similar experience please apply immediately and I will be in contact. Immediate start available.