Dental Dynamix is a company specialised in supplying and supporting IT infrastructure and digital imaging solutions to dental practices in the South East and across the UK. With our customers relying on our knowledge & expertise within IT Services, our IT Support Engineer's help to make the complex simple, as we become one of the UK’s leading Dental IT & Digital Imaging support partners. We’re growing fast and building an exciting future.

What you will be doing:
• Providing on-site and remote support to end-users and customers
• Troubleshooting and resolving front line issues and queries
• Logging incidents, service requests, changes and problem tickets in our support platform (Remedy) escalating where necessary
• Ensuring timely resolution of requests in line with Service Level Agreements (SLA)
• Creating / updating training material, quick tip sheets and other documentation
• Supporting Digital Imaging technologies (training provided)

What you will be good at:
• As an IT Support Engineer, you will have the ability to troubleshoot issues across networking, desktop, mobile and other IT infrastructure systems
• Experience in deployment and support of Enterprise-level IT systems and services
• Experience in co-ordination of issue resolution to agreed service levels and targets
• The ability to self-organise and prioritise workload

What we need from you
• 2-3 years experience in a similar position
• A level of flexibility
• Previous experience in a customer facing role is desirable
• A natural interest in putting forwards new ideas to improve processes
• A desire to develop your career at pace, and the commitment to excellence that this requires
• Willingness to learn new skills
• Open to overtime
• Full driving licence
• Live within a commutable distance of Maidstone

If you feel you have the skills and experience to be successful in this role then apply today!