Red Eagle Recruitment (AGY) are looking to recruit on behalf of our client, who are a leading Commercial Insurance Broker based out of Faversham. They have enjoyed some phenomenal growth recently and so are looking to add to their current team.


The role is for a Customer Service Advisor.


The objective of the Customer Service role is to deal with all customer queries in a timely, polite and efficient manner. You will be the first point of contact for after sales care of any products sold, this is a key position within the company ensuring that we retain business and provide excellent levels of service to our customers.


Responsibilities and Duties:

• Be the first point of contact for incoming calls from customers and insurance companies.

• Maintain contact with customers to obtain all relevant documentation via telephone, text, email and post.

• Ensure all documentation received is accurate and uploaded/scanned onto our system.

• Monitor the Administration mailbox and deal with all customer queries in a timely manner.

• Liaise with insurance companies in order to deal effectively with customer queries.

• Despatch all policy documentation as requested by the customer


Requirements:

• 1-year customer service/admin

• Strong Customer Service Skills


• Excellent written and verbal communication

• Able to manage time and work under pressure to tight deadlines


• Able to manage the demands of numerous tasks

• Able to work on own initiative and within a team environment

• Self motivator and able to motivate others

• Diplomatic when faced with issues


• Proactive “Roll up sleeves” attitude getting involved directly in the workload