We are recruiting for an International Customer Fulfilment Co-ordinator based at our logistics centre in Folkestone, Kent (CT19 5EU). This role is a 12-month fixed term contract to support the team with additional workload due to a recent brand acquisition.

The Co-ordinator is responsible for taking ownership of orders once supplied by Export customers & Intercompany Subsidiaries and to provide excellent overall customer service to internal and external customers.

Responsibilities
• Verify orders against forecast, lead-time, minimum order quantities, palletisation and containerisation compliance, and stock availability. Communicate any supply issues with Supply Chain, Export Customers.
• Enter verified orders onto SAP and raise / send order confirmations to customers. Monitor order process for stock availability and other supply issues and communicate these to Customers.
• Providing third party warehouse with Export Specification forms for shipments.
• Be the point of liaison between Customers, Production Planners, Finance, Customer Fulfilment and Logistics to ensure that orders are fulfilled complete and on-time.
• Maintain current monthly sales reports, liaising with Supply Chain for order availability. Maintain end of month documentation procedure and accruals.
• Raise / organise all relevant paperwork for overseas shipments, including: invoices, pro-forma invoices, certificates of free sale, certificates of Origin and documentation/process required for product registration, such as Certificates of Analysis and notarisation.
• Investigating and issuing credits and debits.

Skills and experiences required:
• Knowledge of data entry into mainframe computerised business systems.
• SAP experience is an advantage.
• Knowledge of the export sales process and shipping documentation would be an advantage.
• Numerate, confident and accurate with figures, with a strong attention to detail.
• Excellent communication and presentation skills.
• Good knowledge of MS office programs, especially Outlook, Word and Excel .
• Excellent interpersonal skills, in both written and verbal communication; capability to relay information effectively externally to global customers and internally to colleagues at all levels of the business.

Sounds interesting? Send us your CV and Cover letter, confirming your salary expectations, and let’s talk!