Title: Taxi Controller /Office Manager

Salary: £15,000 - £30,000

Description: A family run local taxi company we are looking to recruit a taxi controller/office manager

This is high intensity position dealing with around 1,000 calls a week, multi-tasking is an essential skill as is being able to work under pressure

Responsibilities and skills:

Computer assisted dispatching

Personnel Management: Drivers and Staff

Customer service/complaint resolution

Inbound call handling

Reliable and punctual

Great attention to detail

Excellent phone manner and written skills

A confident communicator

Ability to build rapport and engage with customers

The ability to work within a team environment and also to work individually

Flexibility of working hours and be able to adapt to flexible working patterns

Local knowledge of the Westerham area advantageous

The successful candidate will demonstrate strong interpersonal and management skills, you must be a confident and professional communicator who feels at ease liaising with individuals at all levels. Customer focused in your approach, you are keen to go the extra mile to ensure customers’ expectations are surpassed every time. Basic IT skills are also needed so that you can navigate the computerised dispatch/booking system and communicate via email. What's more, you must be able to think on your feet, demonstrate strong problem solving skills and acute common sense. You need the ability to multi-task under pressure whilst remaining calm.

Ideal candidate must live locally to Westerham or surrounding areas

Once trained you will be able to run the distaching system from home, laptop supplied

If you require more information before applying please ring 01959
562091 during office hours.