We have an excellent opportunity of a full time position for a Customer Support Co-ordinator to join our company based in Sittingbourne offering sales & service to industry. Our customer support department provides a central point of contact allowing for rapid response to queries, quotations and enabling the monitoring of work carried out in the workshop.

MKE Engineering Co Ltd is a family run business based in Kent and have over 65 years experience of working in the service industry

Your roll will be first point of contact for customers by telephone and email, and carry out administrative duties for the Customer Support department. We see this as an exciting opportunity for an individual to join our friendly team and help grow the department.

Duties involve:
• Dealing with incoming calls from existing customers and responding to emails
• Processing enquiries from customers into quotations and following up
• Converting quotations in to orders and processing the orders on our computer system
• Following up sales leads
• Dealing with suppliers directly and raising purchase orders
• Progressing jobs and liaising with customers
• Carry out administrative duties as required

Person Specific:
• Polite, professional telephone manner
• Good level of computer literacy
• Strong communication skills, both written and verbal
• Proactive in approach to work
• Uses initiative, common sense and can make quick decisions
• Flexible and positive attitude, with the ability to multi-task and stay calm under pressure
• Strong verbal comprehension and written communication skills

MKE is an equal opportunities employer and does not discriminate on the grounds of age, race, gender or disability. In order to apply for this position you must be able to prove your eligibility to live & work in the UK (e.g. birth certificate, passport, NI number).

Please send your application along with a covering letter for the attention of HR Department