Due to a significant increase in workload we are searching for 2 additional International Customer Fulfilment Co-ordinators which are being presented on a fixed term contract basis for 9 months. These roles are similar to an International Sales Administrator type of role.

There is also a requirement on a similar basis, for someone with a Logistics background to provide additional support within the team.

Rate of Pay & Hours:
This position is paying an extremely favourable hourly rate and you will be working 37 hours per week, Monday to Friday.

What will I be doing?
The International Customer Fulfilment Co-ordinator is all about taking ownership of orders once supplied by Export customers and Intercompany subsidiaries and the provision of outstanding levels of customer service to both internal and external contacts within the business.

What Skills & Competencies are we looking for:
Some knowledge of the export sales process and shipping documentation would be considered an advantage, although not essential as long as you have the aptitude to pick things up quickly.
Numeracy and confidence with figures combined with a strong attention to detail.
Any experience of using SAP system, would also be a distinct advantage, although not considered essential.
Good knowledge of MS Office (mainly Outlook, Word & Excel).
Some knowledge of entering orders onto a main frame business system.
Excellent interpersonal skills (written and verbal communication) in order to communicate and relay information effectively internally and externally to global customers and at all levels of the business.

Duties will include, but are not limited to:
Verifying orders against forecast, lead time, minimum order quantity, palletisation and containerisation compliance and stock availability.
Communicating any issues with Supply Chain, Export Customers.
Enter verified orders onto SAP and raise/send order confirmation to customers.
Monitor order process for stock availability and other supply issues, communicating these to customers.
Providing third party warehouse with Export Specification forms for shipments.
Liaising with customers on queries relating to order status, delivery dates, invoicing and delivery queries.
Be the point of liaison between Customers, Production Planners, Finance, Customer Service and Logistics to ensure the orders and fulfilled, complete and on time.
Maintain current monthly sales reports, liaising with Supply Chain for order availability.
Raise/organise relevant paperwork for overseas shipments including: invoices, pro forma invoices, certificates of free sale, certificates of Origin and documentation/process required for product registration, such as Certificates of Analysis and notarisation.
Raising Deliveries on third party warehouse for stock.
Investigating and issuing credits and debits.
Receive data for new accounts and co-ordinate customer account creation and master data requirements (ie. price lists, packing etc).
Creation/maintenance of Customer Account Sheets for all Overseas customers.
Creation/Maintenance of Product/SKU Specification Sheets
Co-ordinate overseas product samples with required documentation, maintaining courier records to track consignments and reconcile invoicing.

If you would like to be considered for this exciting opportunity and have the experience and knowledge we are seeking, then please email your CV as a matter of urgency to Heather@rsfl.co.uk


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