Job Purpose:

To support the team with ensuring all guests arriving to Hever Castle have a memorable stay with us from guests attending a private event to Bed & Breakfast guests.

Key responsibilities and accountabilities:

- Assist in the setting up of function rooms/ areas in preparation for Weddings Ceremonies and Receptions, Private Dining and B&B Bookings areas within the Astor Wing, Medley Court, Pavilion, Loggia and Castle. However, the core of this position will be based in the Astor Wing.
-To ensure all areas back of house from the Astor Wing to the Castle are cleaned and maintained to a required standard.
- To assist with the cleaning of the private dining areas; ensuring that a high standard of cleanliness is maintained and that the client’s requirements are met.
- To be involved with parking and meet and greet of guests as required across the Estate.
- To assist with the operations of the B&B to include parking, assisting with luggage and being the first point of contact.
- To ensure all evening responsibilities are adhered to these will include checking and formatting the guest registration cards of an evening.
- To assist with sustaining an adequate supply of chopped logs and kindling for use in the Castle, Astor Wing and Medley Court.
- Ensure that a reasonable level of conference equipment, bulbs etc and stationary are kept on site and that stock takes are completed on time as requested by the accounts department.
- To assist with any maintenance requests. Where possible these are to be undertaken in house. During the Winter months a further general upkeep of the building may be required ie, painting where necessary.
- To ensure that all health and safety procedures are upheld.
- Liaise and communicate with internal staff as well as external suppliers as necessary to ensure all areas meet the required standards and the customer’s requirements are upheld.
- Undertake any administrative duties as necessary i.e. Check in and taking payment of B&B bookings.
- Take part in any health and safety courses that are required.

Hours of work:

You will be required to work such hours as are reasonably necessary to perform your duties based on 40 hours per week.

Weekend, Bank Holiday and evening provisions with appropriate split shifts will be part of your normal working routine for which time in lieu will be granted and also for any Bank Holidays worked around the business. Days off will be given and may include appropriate spilt days off.

Accommodation: Shared onsite accommodation will be available to rent.