Technical Customer Adviser

  • 19000 to 24000 DOE
  • Lenham, Maidstone, Kent
  • Novacor Uk Ltd

Do you have advanced or intermediate technical and computing skills? Can you demonstrate a commitment and understanding towards providing exceptional customer service and satisfaction as well as being proactive, organised and disciplined? Would you like to join a team who make a difference? Then you may be just the person we are looking for…..

We are an established Kent based medical device company looking to recruit a Technical Customer Advisor to join our busy team; delivering first line support to healthcare professionals throughout the UK and Ireland.

This is a unique opportunity to join a specialist company with a focus on high quality delivery and premium service; who have built a robust reputation spanning over 20 years. Working as part of a dedicated team, you will play a key role in supporting medical professionals in providing essential cardiac monitoring and diagnostic services for their patients.

Key Responsibilities include:

• Providing first line remote support via telephone, email and remote desktop connections to resolve customer product and/or service queries.

• Troubleshooting; diagnosing hardware, network, and software issues, via remote applications.

• Configuring Windows systems and hardware.

• Organising the service and repair process of devices and equipment.

Person Specification:

• You will have experience, knowledge and understanding of Windows operating systems and applications.

• You will be a clear and concise communicator with an analytical, problem solving methodology and the ability to explain processes and concepts in a friendly and patient manner.

• Ideally you will have proven helpdesk and technical support experience.

There may be an opportunity to work off site occasionally so a clean driving licence would be desirable.

In return , we offer an inclusive and friendly working environment, a competitive salary dependent on skills and experience, private medical care, generous company pension scheme, free on-site parking, and 20+ days holiday per year.

If this sounds like you, please include a short cover letter with your application to explain why and if we agree, we’ll be in touch to arrange an interview.

Immediate start available for suitable candidate!

  • Advertiser: Direct Employer