Software Support Consultant
Ashford
Salary: £20k
VR/02976R

Are you interested in starting a career within IT? We are looking for candidates who have a desire to move into a Technical Support role.
As this is an entry level role, we are looking for competency more than experience. We are looking for people who enjoy technology, but also enjoy helping people and would like to join a great company with structured career progression. This is a great opportunity to join a fast-paced support department that is passionate about delivering excellent customer service, resolving customer issues and involved in all aspects of technical and application support.

We are looking for candidates with excellent communication skills, who enjoy satisfaction from helping customers resolve their technical problems. The software that you will be supporting undoubtedly makes a difference in peoples lives.

Skills:
· In Software Support, you will be responsible for handling incoming support calls and emails, undertaking any relevant issue investigation ensuring all key information is accurately captured
· Ensure an exceptional level of customer service and satisfaction is met at all customer touch points
· Perform and undertake all aspects of technical support service (telephone calls, web incidents, voicemails, call backs, e-mails, etc.) to accurately diagnose problems, remotely monitor, pre-empt faults and ensure the successful resolution of issues.


It is important that you have good GCSE passes in English and Maths. Any additional technical qualifications will be an advantage and should ensure quick progression within the company.
This is an office-based role in Ashford and there may be some requirement to cover 24/7 hours on a shift rotation.