Software Test and Support Analyst
Maidstone
£32 - £38k
VR/02983J

Our client is a market leading business renowned for delivering high quality, innovative IT reporting solutions and consultancy to their clients within the UK and mainland Europe. The successful candidate will be used to working in small teams, able to multi-task and be a self-starter. As a Test Analyst they will have extensive experience in data analysis and testing.

Position Summary:

As a Software Test and Support Analyst you will be experienced in testing websites, web applications and apps across all browsers and devices; creating, maintaining and executing detailed test plans and scripts for multiple products. You will liaise with project owners and key stakeholders regarding the progress of current projects and provide testing metric reports; find and log bugs in a detailed and precise manner; support hardware requirements and deal with customer support queries by email and telephone.

Responsibilities:

Testing across multiple devices and operating systems
Creating and maintaining automated test scripts
Adhering to agreed delivery timescales
Creating and executing detailed test plans in JIRA
Finding bugs and logging bugs found in a precise and detailed manner within JIRA
Communicating with customers about potential and existing issues through email, telephone and helpdesk for JIRA
Directly involved with developers in the Test-Driven Development process
Managing ticket flow within JIRA
Using a variety of testing tools to aid in testing
Raising detailed bug/defect reports
Creating user help guides and documentation for internal and external products
Monitoring and auditing data quality
Managing support inbox
Replying to customers via email
Creating Accounts and resetting password
Call handling
Supporting company hardware and software requirements including configuring laptops

Requirements:

Highly analytical with the ability to collect, organise, analyse and disseminate significant amounts of information
Strong communication skills
High attention to detail and accuracy

Demonstrable working experience as a test analyst comprising:
Unit Testing
Integration Testing
Functionality Testing
System Testing
Performance Testing
Documentation of analysis in agreed formats
Highly proficient in Microsoft Excel
Experience of hardware and software support

Qualifications:

Candidates must have received training or be qualified in any of the following technologies

Business information systems
Computer science
Mathematics
Statistics
ISTQB Foundation level software testing
BCS Intermediate software testing certificate

Additional Skills:

Self-motivated, able to work on own initiative
Highly organised
Able to work in a team and alone
Able to think around and resolve problems with minimal support