Customer Service Team Manager
  £28500 - £30000 per annum
  Kings Hill, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Our client is a charity, a bank and champion for better giving, and for over 90 years have been helping donors, companies and charities make a bigger impact. They exist to make giving go further, so they can transform more lives and communities around the world. This makes this opportunity extremely rewarding for the successful person.

Managing a team of up to 10 employees who focus on customer service and administration, you will be responsible for the team delivering excellent customer service as well as hitting their daily targets

Duties will include:

* Distributing work to the team
* Managing their daily KPIS, ensuring they are met
* Conducting one 2 ones and annual appraisals
* Implementing training and development plans
* Managing change and taking the team through change processes
* Energise and motivate the team through strong behaviours, building confidence, being open and honest and by giving constructive feedback.
* Ensuring excellent customer service is being provided
* Investigate, action and respond to escalated and complex customer enquires
* Represent the team in a number of internal and external client meetings
* Promote a continuous improvement culture
* Energise and motivate the team through strong behaviours, building confidence, being open and honest and by giving constructive feedback.
* Drive the team's recruitment process, identifying the structural needs of the team

It is essential that you have experience managing an office-based team within a customer focused environment. They are also looking for someone who has a qualification such as an NVQ Level 3 in Team Management or equivalent. You will be experienced at motivating and managing staff, especially when it comes to change and understanding the different motivations of individuals. A background within a charity or the financial services sector would be desirable but not essential.

This is a fantastic opportunity to join a growing organisation that promotes staff welfare and offers excellent staff benefits.

Hours: 35 per week (9am - 5pm Monday to Friday)

Interviews will be held on Friday 20th August therefore you must be available this day

Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.


Advertiser: Agency

Reference: KS -2137912

Posted on: 2021-07-22 12:22:13

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Call Centre - Customer Service - Charity - Kings Hill, Kent

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Customer Service Team Manager
  £28500 - £30000 per annum
  Kings Hill, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Our client is a charity, a bank and champion for better giving, and for over 90 years have been helping donors, companies and charities make a bigger impact. They exist to make giving go further, so they can transform more lives and communities around the world. This makes this opportunity extremely rewarding for the successful person.

Managing a team of up to 10 employees who focus on customer service and administration, you will be responsible for the team delivering excellent customer service as well as hitting their daily targets

Duties will include:

* Distributing work to the team
* Managing their daily KPIS, ensuring they are met
* Conducting one 2 ones and annual appraisals
* Implementing training and development plans
* Managing change and taking the team through change processes
* Energise and motivate the team through strong behaviours, building confidence, being open and honest and by giving constructive feedback.
* Ensuring excellent customer service is being provided
* Investigate, action and respond to escalated and complex customer enquires
* Represent the team in a number of internal and external client meetings
* Promote a continuous improvement culture
* Energise and motivate the team through strong behaviours, building confidence, being open and honest and by giving constructive feedback.
* Drive the team's recruitment process, identifying the structural needs of the team

It is essential that you have experience managing an office-based team within a customer focused environment. They are also looking for someone who has a qualification such as an NVQ Level 3 in Team Management or equivalent. You will be experienced at motivating and managing staff, especially when it comes to change and understanding the different motivations of individuals. A background within a charity or the financial services sector would be desirable but not essential.

This is a fantastic opportunity to join a growing organisation that promotes staff welfare and offers excellent staff benefits.

Hours: 35 per week (9am - 5pm Monday to Friday)

Interviews will be held on Friday 20th August therefore you must be available this day

Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.


Advertiser: Agency

Reference: KS -2137912

Posted on: 2021-07-22 12:22:13

I want to receive the latest job alerts for:

Call Centre and Customer Service and Charity jobs in Kings Hill, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

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