Customer Service And Accounts Executive

  • £25000
  • Dartford, Kent
  • Reed Recruitment

Reed Business Support are recruiting for a permanent Customer Service and Account Executive to join a vibrant team in Dartford.

Monday – Friday

8:30am to 5pm or 9am – 5:30pm

£25,000

Key Responsibilities:

- Provide exceptional customer service, dealing professionally, empathetically and efficiently with incoming UK orders, queries and complaints

- To learn more about the customer’s business and better understand needs and requirements

- To introduce new product initiatives

- Be the first point of contact for a discreet group of customers.

- Understand and support new business initiatives as the UK develops to win and retain new business

- Provide exceptional customer service in supporting key UK fleet contracts, dealing professionally, empathetically and efficiently with incoming telephone orders and queries

- Communicate and co-ordinate with the customer, 3rd parties (e.g. fitters) and internal departments (Sales, Operations, Customer Services, Engineering) in order to deliver fleet contracts successfully

- Maintain core system (Navision and CRM) and other systems to ensure records are in order and are kept up to date

Key tasks, but not limited to:

- Accurate processing of orders in a timely manner, handling any special instructions as appropriate

- Processing of customer returns

- Support the field sales teams in providing quotes and documentation as required and arranging vehicle fittings

- Achieve a thorough understanding of all Brigade’s products and services and keep up to date with market developments

- Build positive and productive working relationships with key 3rd party fleet contacts

- Accurate processing of orders in a timely manner, handling any special instructions as appropriate

- Handling of customer pricing, stock and product technical or application queries.

- Arrangement of fittings as appropriate

- Proactively solve problems that may arise and carefully manage customer expectations throughout

- After contract roll-out, support sales by maintaining ongoing relationships with customers to enable future up-/cross-sell business

Experience and Skills:

- 3+ years proven customer service experience face to face and over the phone

- Strong organisational and time management skills

- Use and development of customer services systems

- Effective inter-departmental worker

Please contact Gabbie Bristow at the Maidstone Reed office for further information.

  • Advertiser: Agency