Job Role: Claims Operations Supervisor



Reports to: Senior Claims Manager



Benefits: Competitive benefits package to include 25 days holiday, Non-contributory Group Personal Pension Plan, Discretionary bonus scheme, Private Health Insurance, Permanent health insurance, Interest free season ticket loan, Non-contributory study support scheme, Cycle to work scheme, Gym subsidy and more.



Purpose of role

Reporting to a Claims Manager, the main purpose of the role is to have oversight and management of the daily/scheduled activities of the claims team.



This is a newly created position and the roles and responsibilities are likely to develop over time and according the competencies and capability of the job-holder. With assistance from the current two claims administrators, the main areas of responsibility will initially comprise:



Main areas of responsibility



* Quarterly non-cash processing
* Claims experiences
* Production of Monthly report and other reporting such as:

* Claims authority breach report
* USM/SCM exception report
* Dormant claims
* Weekly movement report
* Quarterly compliance reporting
* Litigation report
* Conduct MI

* Creation of claims/payments/reserves etc. for direct claims
* Audit liaison/scheduling
* Settled direct reconciliation
* Monthly & Quarterly processing/reconciliation/payment of Affinity accounts
* Third Party Pet Protect claims
* Committee and Large loss recording
* Electronic filing of documents, reports, etc.



Additional Roles/Responsibilities (as the role develops)

* Investigation of:

* New platform for claims reporting
* Existing MI available in the Lloyd's Claims Reporting Suite, and create claims team specific MI reports for team/company circulation
* Software opportunities to amalgamate direct and bureau claims into one platform

* Development of:

* Automation of claims experiences for insureds
* Automation/assistance with creation of Large Losses and Committee forms
* Transfer Italian Medical Malpractice admin functions into the Admin team (including regular payments, NON CASH processing and reconciliation)

* Create/manage documentation for all admin tasks and claims manual
* Oversee the implementation/use/registration of the Gemini (legal expenditure) software
* Operational resilience contact for claims team
* Reporting in respect of:

* Lloyd's Catastrophe
* LBS reporting (including Monthly Litigation report, Part VII - Declaration Submission Transactions, LBS Audit requests)
* General claims performance oversight
* Management of static claims reporting

* Enhancing our current tools for tracking/monitoring potential large claims/exposures
* Simplification of internal claims diary system
* Delegated authority liaison and processing/management (including DA SATS)
* Develop lineage understanding/processing/reporting
* Support Head of Claims collating claims data and general administrative/management



Core attributes

* A team player who is able to work in a co-operative environment and engages effectively with others
* Analytical, strategic and decision making skills and ability
* Organisational and time management skills with the ability to prioritise work.
* Has a willingness to learn, develop and take on responsibilities within the team
* Prepared to take ownership of tasks and ensure a successful outcome
* Highly self-motivated with the ability to work independently
* Good communication and presentation skills
* Analytical thinker who demonstrates sound judgement and decision making
* Has strong attention to detail at all times
* Embraces the Fairfax Guiding Principles



Technical expertise

* Basic knowledge of key claims issues likely to arise in this business segment.
* Has the ability to negotiate to a mutually successful outcome.



Education and experience

* A level/Graduate education level
* Claims handling experience within a Lloyd's MGA or Company.

Ref 8416

MW Appointments is acting as an Employment Agency in relation to this vacancy.