Senior Case Handler


£20000 - £25000 per annum + DOE and skills

Bromley, Greater London

Pearson Whiffin Recruitment

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Job Title: Senior Case Handler

Salary: up to £25,000 DOE

Location: North Kent (Bromley)

Pearson Whiffin are seeking a Senior Case Handler to join the busy re-mortgage team of a successful client based in North Kent.

This role involves working to clear SLAs carrying out as many investigations of Title as possible in a day, identifying, addressing, and dealing with any issues that arise, and then liaising with the customer to advise the best ways forward and taking further instruction.

Duties include:

* Fully understanding and working within the re-mortgage process, including the principles of Transfer of Equity.
* Understanding the difference between tenures and dealing with them appropriately. Understanding the implications of occupied properties and managing appropriately.
* Preparing and sending all documentation in line with SLAs and customer lender requirements, ensuring accuracy and completeness.
* Carrying out Land Registry searches, checking Legal Titles, Official Copies and plans, identifying and addressing any issues. Identifying and checking all relevant clauses in Leases.
* Requesting, interpreting and dealing with Provision and Final Redemption Statements.
* Understanding mortgage offers, identifying and advising on relevant conditions.
* Calculating and advising on Stamp Duty amounts. Taking EPDQ payments.
* Dealing with Restrictions, Cautions and Unilateral Notices.
* Understanding and dealing with Deeds of Postponements.
* Ensuring customers are aware of any shortfalls and Early Repayment Charges, advising on how to manage shortfalls and look for sources of funding.
* Requesting OS1 and processing.
* Answering queries from Technicians and Case Handlers.
* Assisting with training junior staff.



The successful candidate will have:

* Previous experience in either a property, legal, banking or mortgage environment, with good knowledge of mortgage and remortgage processes.
* A confident and competent telephone manner with dedication to excellent customer service and a sensitive approach to clients who may be distressed or frustrated.
* Professional and clear verbal and written communication skills.
* Accurate with the ability to demonstrate good attention to detail.
* Able to identify issues which arise and resolve them as quickly as possible.
* The ability to use IT and E-mail systems.
* A positive and proactive attitude.
* Interest in working to team goals as well as on your own initiative.

This is an exciting, rare opportunity to work for a corporate business with fantastic benefits, including 20 days paid annual holiday, rising based on length of service.





If you feel you meet the above criteria, please apply online for immediate consideration.



This role is being handled by Holly Ensoll, Business Support Consultant for Pearson Whiffin Recruitment.



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Advertiser: Agency

Posted on: 2022-09-11 10:37:20

Reference: BS/HE/SCH