Senior Customer Service Advisor


Great + Good Benefits

Sevenoaks, Kent

KHR - Recruitment Specialists

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Role: Senior Customer Service Advisor
Location: Sevenoaks
Hours: Monday to Friday 9am till 5:30pm
Salary: £25,000pa - £27,000pa + Company Benefits

We are currently recruiting a Customer Service professional for a fantastic financial services organisation based on the outskirts of Sevenoaks (own transportation will be required) for a Special Servicing Account Manager to join an expanding team.

Using your customer service experience your role will be to ensure that the administration of post-default account solutions for the company is completed in a timely and accurate manner. Part of this role also includes liaison with the company external agents, solicitors and customers by telephone and by correspondence, ensuring accuracy and compliance with the company's processes and procedures have been met.

The ideal candidate will have:
- Experience of working in a team in an office environment ideally from a Customer Service or Account Management background
- Experience in liaising directly with customers by phone and other media
- Strong Customer Service experience or Collections
- Knowledge of treating customers fairly (TCF)
- Awareness of current FCA regulations
- Excellent verbal and written communication skills
- A good educational background with proficiency demonstrable in maths and English
- Be computer Literate, including MS office products and email

What we are looking for:
- Adaptability and flexibility
- Excellent verbal and written communication skills
- Ability to work as part of a team but also individually
- Reliable member of the team
- Excellent planning and organisational skills
- Enthusiastic 'can do' attitude
- Able to work under pressure and to tight deadlines
- Accuracy and attention to detail
- Professional and well-presented
- Establishes effective working relationships
- Customer focussed approach

*Due to the nature of this role you must be flexible and have your own transport*

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...


Advertiser: Agency

Posted on: 2022-09-11 14:55:23

Reference: AS/FEB22/SCSA