Customer Service Advisor


£20000 - £21000 per annum + + Uncapped Commission + Benefits

Chartway Street, Maidstone, Kent

Pearson Whiffin Recruitment

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Mon - Sunday - 5 days per week (2 days in the office/ 3 days from home after training)



Must be able to work 37.5 hours weekly shifts. All Shifts are on a rotation between the hours of 8am-10pm, Monday to Sunday. Any Weekend work would be from at home.



A fantastic opportunity for an Customer Service Advisor has opened for a driven and results orientated individual looking to join a thriving business just outside of Maidstone.



As a Customer Service Advisor you will be fully trained to deal with inbound customer enquiries, where you will provide advice on products, cross and up-sell additional, all whilst providing excellent service.



We are currently looking for passionate people who not only possess amazing customer service skills but also have a natural flare for selling amazing products and building engaging relationships with customers.



Duties include;

* Dealing with inbound customer service queries in relation to products, pricing & technical information
* Upselling additional products to better the customer's current package
* Work towards reaching daily, weekly, and monthly new customer conversion targets
* Keeping customer databases up to date and to a high standard
* Working to set KPIs



Please note; If successful you will be expected to work the first four weeks full time in the office whilst completing full and through training on all products offered by the company! Once this is completed, you will then go onto a fairly shared shift pattern.



To be considered for this role you will have/be:

* Customer focussed; with the ability to offer outstanding service on the telephone
* Must be able to work 37.5 hours weekly shifts. All Shifts are on a rotation between the hours of 8am-10pm, Monday to Sunday. Any Weekend work would be from at home.
* Target driven and confident working to KPIs
* Strong communication skills
* A natural problem solver, using your own initiative to resolve any issues as and when they arise
* Ambitious with energy and drive; demonstrating a passion to progress
* Happy for the company to undertake a DBS and full Credit Check before you start
* A clean UK driving license



Benefits include;

* Salary increase after 2 months of employment if targets are met, this is then reviewed every 3 months.
* Uncapped commission.
* Hybrid working model, with 2 days in the office and the rest working from home each week.
* 25 days annual leave.
* Additional life event leave i.e. wedding day, house moves.
* Two days dependants leave to give you paid time to support loved ones.
* Retail discount scheme.
* Discount on Sky products.
* Annual company awards ceremony.
* Extra holidays for length of service.
* Company pension.
* Health Cash Plan.
* Private medical cover.
* Enhanced maternity, paternity and adoption pay.
* Two days dependants leave to give you paid time to support loved ones.
* Income protection cover, Death in service.
* Employee Assistance Programme



My client is completely open to previous experience and will consider any enthusiastic professional from retail to desk-based sales/ customer service.



If successful, a DBS and Credit Check will be completed by the company prior to your start date.



If you enjoy a challenge and are looking for a long-term position that offers progression, then please apply online now!



This role is being handled by Nicole Hill, Business Support Consultant for Pearson Whiffin Recruitment


Advertiser: Agency

Posted on: 2022-09-11 14:30:39

Reference: BS/NHISA2