Boon Edam Limited are the world market leaders in commercial, high end, entry solutions and we operate at a global level. We have our own manufacturing plants in Holland, USA and China and a number of international sales offices.

Are you looking for a new career opportunity within a diverse, globally recognised company in the construction industry? Are you passionate about customer satisfaction? If so, our Service Desk Coordinator role might just be the new career choice for you.

The Role
As a Service Desk Coordinator, you will be responsible for delivering excellent customer service and ensuring, as part of a team, that all aspects of the service desk run smoothly.

Working as part of a successful team, this role involves a variety of tasks, including managing a high volume of calls and emails from customers on a daily basis. You will be planning works for our technicians nationwide including logging breakdown callouts and ensure response times are met as well as organising the completion of RAMS, permits and other documentation required by customers. You will also need to ensure any parts needed are available and delivered to our technicians on time. Other duties include report writing, data entry and housekeeping on SAP.

You will be a confident communicator and display excellent organisational skills. You will thrive in a fast-paced environment and enjoy problem solving. You will be passionate about delivering high levels of customer service and enjoy the challenge of a varied workload. We are looking for a self-motivated team player.

This role is based at our Ashford, Kent Head Office. Monday to Friday 8:30am until 5pm.

What Are Your Skills Necessary to Perform This Role?
• Experience working in a fast-paced environment.
• Previous experience in a similar role essential.
• Demonstrable ability to work within a team, being flexible to move between tasks as workload dictates.
• Ability to multi-task and prioritise workload with high attention to detail.
• Highly organised with excellent time management.
• Excellent communicator able to liaise with various departments and build customer rapport.
• Proficient in Microsoft Office Programmes.
• Experience of SAP desirable but not essential.
• GCSE Maths and English, minimum Grade C or equivalent.

What You Can Expect from us:
• A friendly and inclusive working environment.
• Hybrid Working options available.
• 23 days annual leave plus 8 public bank holidays.
• Your birthday off.
• Life insurance of four times your basic salary.
• Company Pension scheme with generous employer contributions.
• Membership to a Healthcare or Cash Plan scheme.
• Internal training and career development programmes.
• Attractive salary package.

The Application
Do you recognise yourself in the profile above? If yes, then we look forward to receiving your application!
CLOSING DATE FOR APPLICATIONS: Wednesday 17th August 2022. We reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Boon Edam Ltd. is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, religion or belief, sex, sexual orientation, gender identity or disability status.
Please contact us to let us know if you need any reasonable adjustments during the recruitment process.


Strictly no agencies please.