About Us:
KBE Drinks were established in the UK 30 years ago focussing on the European development of India’s No1 beer brand Kingfisher. Since 2016 our product portfolio has enjoyed a period of rapid expansion and now represents brands from all over the world the majority of which are part or fully owned by leading global brewers.
Our corporate mission is to promote a differentiated, authentic portfolio of leading world beers and ciders to delight and refresh consumers.

Job Purpose:
To ensure that all aspects of Customer Experience as outline below, are dealt with in time and efficiently.

Nature & Scope:
• Technical Service, Equipment Provision and Tech Deployment, New Line Form Completion, Ullage Processing
• end to end management, Consumer complaints
• end to end process. Keg repatriation
• return of empties, Car Boot Stock Management
• Complete Process and Responsibility, Month end completion. Including Free stock Delivery charges, Free stock Accrual. Wholesale
Credit
• Free stock/Off invoice discounting (MDC, Blakemore). Tech Service aftercare
• post installation and post service call customer satisfaction calls.

Dimensions:
No budget responsibility or direct reports, reporting directly into the Customer Experience Manager

Key Responsibilities:
• Review of customer account to assess financial viability to process order
• Credit control, Order Capture for all markets and Processing
• ALL (EDI, Fax, Email, Phone) for all markets, Order Fulfilment, bookings, despatch, chase deliveries, Porterage End to end.
• Invoicing for Deliveries [normal via Opera]

Key Behaviours:
• Attention to detail, ability to work to a schedule and meet deadlines, priorities work
• Excellent communication skills - Written and Verbal
• Team Working - Team output
• Driven and motivated

Relationships & Interfaces:
• Operations Team, Finance Department, all other departments.
• Third Parties – Customer, Suppliers, Camerons Brewery, DHL, Consumers

Experience & Qualifications:
• Experience in a FMCG company ideally in operations or supply chain
• Proficient IT skills such as Excel
• Working knowledge of Opera and salesforce would be helpful not essential

Salary & Remuneration Details
• Permanent role with full time hours
• Working pattern negotiable, based on 37.5 hours per week (Monday - Friday)
• 25 days holiday per annum (plus bank holidays)
• Auto enrolment to company pension scheme following first 3 months of service (with opportunity to opt out).

Job Reference: O-KBE06