Resource Planner

£27,061 to £31,835 per annum

Stevenage

39 hours per week

Permanent



We're looking for a diligent and resilient Resource Planner to join our team, responsible for making sure our repairs and maintenance service is efficiently delivered and is highly customer focused.

Clarion Housing is the largest social landlord in the country with 360,000 residents, and our repairs and maintenance service is critical to our success.

As a Resource Planner, you'll be tasked with allocating appointment slots to arrange repairs to residents' properties, and track the progress of our team of maintenance operatives to ensure these repairs are completed within their priority deadline. We'll look to you to block out holiday, sickness and staff training time in operatives' diaries, as well as schedule any necessary follow-on works.

Some of your other duties will include:



* Contacting all customers reminding them of the following day appointments.



* Checking the previous day's diary to ensure all jobs were completed and closed down.



* Checking operatives are attending appointments throughout the day



* Ensuring all operatives are fully utilised with minimal travel time in order to maximise productivity.



Ideally, you'll already have demonstrable experience of working with resource scheduling software in a logistical customer focused environment and experience of scheduling teams within a repairs and maintenance environment.

Excellent interpersonal and communication skills with an aptitude for close team working are essential.

In return we offer you a competitive salary and potential to extend your experience with training and support. This is an exciting opportunity to join us in shaping and developing the service we offer our customers.

Closing Date: Wednesday 16th December 2020 at midnight

For further details on this vacancy please click 'apply'..

You can download the role profile here - Resource Planner R0004266

In the event that we receive a high volume of applications, we reserve the right to close this advert early.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship.



Clarion Response

Clarion Response provides repairs and maintenance services to the residents of Clarion Housing's 125,000 homes nationwide.

Clarion Response is part of Clarion Housing Group, which also comprises the country's largest housing association, a charitable foundation and a property development company.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.