Reed Business Support are recruiting for a permanent Customer Service and Account Executive to join a vibrant team in Dartford.

Monday – Friday

8:30am to 5pm or 9am – 5:30pm

£25,000

Key Responsibilities:

- Provide exceptional customer service, dealing professionally, empathetically and efficiently with incoming UK orders, queries and complaints
- To learn more about the customer’s business and better understand needs and requirements
- To introduce new product initiatives
- Be the first point of contact for a discreet group of customers.
- Understand and support new business initiatives as the UK develops to win and retain new business
- Provide exceptional customer service in supporting key UK fleet contracts, dealing professionally, empathetically and efficiently with incoming telephone orders and queries
- Communicate and co-ordinate with the customer, 3rd parties (e.g. fitters) and internal departments (Sales, Operations, Customer Services, Engineering) in order to deliver fleet contracts successfully
- Maintain core system (Navision and CRM) and other systems to ensure records are in order and are kept up to date

Key tasks, but not limited to:

- Accurate processing of orders in a timely manner, handling any special instructions as appropriate
- Processing of customer returns
- Support the field sales teams in providing quotes and documentation as required and arranging vehicle fittings
- Achieve a thorough understanding of all Brigade’s products and services and keep up to date with market developments
- Build positive and productive working relationships with key 3rd party fleet contacts
- Accurate processing of orders in a timely manner, handling any special instructions as appropriate
- Handling of customer pricing, stock and product technical or application queries.
- Arrangement of fittings as appropriate
- Proactively solve problems that may arise and carefully manage customer expectations throughout
- After contract roll-out, support sales by maintaining ongoing relationships with customers to enable future up-/cross-sell business

Experience and Skills:

- 3+ years proven customer service experience face to face and over the phone
- Strong organisational and time management skills
- Use and development of customer services systems
- Effective inter-departmental worker

Please contact Gabbie Bristow at the Maidstone Reed office for further information.