Do you have a Customer Service background?

Kings hill

8 Months FTC

£25k per annum

Monday to Friday 9am-5pm

Office Based



Duties

As our Customer Relations Officer you will:

* Contact existing employers to identify key contacts within their organisation
* Support customers with migrating onto their Online Portal
* Follow up on any longstanding invoices that remain unpaid
* Pro-actively offer solutions to the employer
* Manage all customer communications efficiently and effectively
* Update multiple systems and databases where required
* Monitor and track progress of each customer and report to the Team Leader on a weekly basis

Requirements

* Experience working within an outbound call environment.
* Ability to overcome any obstacles when contacting customers and provide a best-in-class service.
* High level accuracy and eye for detail.
* Ability to manage own workload to ensure strict deadlines are adhered to.
* Experience with using Microsoft Excel and multiple computer systems.

if this role is of interest please email me your cv louise.theobald@csltd.org.uk

Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.