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Application Form

Telesales Advisor

Up to £23500 per annum

Ashford, Kent

New Appointments Group

QMS Manager

We are supporting our well-known client in the insurance industry in their search for a Quality Management Manager, on a part-time basis. You will be responsible for developing and maintaining the Quality Management System (QMS), in order to drive efficiencies and strive to continually improve business processes.

Part-time hours of between 18 to 22 per week, between Monday to Friday 9am to 5pm. There is flexibility to a working pattern which will be discussed.

Salary is £30,000 full-time equivalent. Benefits include:

* 26 days holiday (pro-rata) + bank holidays (The option to buy or sell 5 days after probation)
* Birthday off
* Health Shield - Cash back plan and Death in Service
* Free parking at all offices
* Friday fruit delivery and one or two annual company trips a year

Duties to include:

* Develop and maintain QMS documentation, perform QMS audits, and provide QMS training.
* Ensure quality standards are met & ensure compliance to applicable regulations.
* Prepare high quality audit reports to assist with system development and training.
* Be an ambassador for quality processes & provide education, training & advice to all staff.
* Understand the regulatory requirements of the company & ensure compliance.
* Build and maintain effective working relationships.
* Ensure all duties are carried out in a way which complies with relevant external legislation and regulation, company compliance and other procedures.

It is an essential requirement of this role that the candidate has their own transport and a full, clean, UK driving licence, as you will be required to visit the other two offices in east Kent from time to time.

The ideal candidate will have:

* A proven track record in developing & maintaining QMS systems
* Experience of carrying out audits on a quality system
* Strong research and analytical skills, and good maths & problem-solving skills
* Effective and professional verbal and written communication skills
* Excellent attention to detail and organisational skills
* Good IT skills especially Microsoft Office, CRM systems, data systems etc
* Able to manage own workload and able to work effectively under pressure
* Great team working, build relationships through positive behaviours, honesty, & integrity.
* Focus on continuous improvement, able to use own initiative
* Commitment to quality & compliance with procedures/regulations
* Own transport & full UK driving licence
*

Desirable attributes would be:

* Experience in a regulated environment
* Knowledge of insurance sector
* Experience of ISO9001

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all. Email: m.potton@newappointmentsgroup.co.uk

Contact Details

Cover Letter

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