This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Overview:
Working for a well established company in Tunbridge Wells, you will be required to ensure the smooth operation of a telephony and response service overnight.
Duties:
Supervising a small team of call handlers overnight
Supporting the team to ensure a high standard of work
Ensuring that all calls are answered promptly and in a courteous manner
Assist with the logging and management of incoming calls
Dealing with escalated customer queries
Maintaining client SLA's
Producing management reports
Experience / Skills:
Previous experience of call handling in a customer focused environment
Experience of supervising individuals / teams
Excellent communication and problem solving skills
Hours of Work:
2200 - 0800 - 4 nights on / 4 nights off (this will include weekends on a rota basis)
There is the opportunity for this role to become permanent.
Advertiser: Agency
Reference: 21214
Posted on: 2020-10-19 14:41:10
Send me Alert for jobs in:
Tunbridge Wells, Kent
Email Address
Hays Specialist Recruitment Ltd
£11.89 - £13.25 per annum + £11.89 - £13.25
Goldhawk Associates Ltd
£35000 to £40000 per annum
This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Overview:
Working for a well established company in Tunbridge Wells, you will be required to ensure the smooth operation of a telephony and response service overnight.
Duties:
Supervising a small team of call handlers overnight
Supporting the team to ensure a high standard of work
Ensuring that all calls are answered promptly and in a courteous manner
Assist with the logging and management of incoming calls
Dealing with escalated customer queries
Maintaining client SLA's
Producing management reports
Experience / Skills:
Previous experience of call handling in a customer focused environment
Experience of supervising individuals / teams
Excellent communication and problem solving skills
Hours of Work:
2200 - 0800 - 4 nights on / 4 nights off (this will include weekends on a rota basis)
There is the opportunity for this role to become permanent.
Advertiser: Agency
Reference: 21214
Posted on: 2020-10-19 14:41:10
I want to receive the latest job alerts for:
jobs in Tunbridge Wells, Kent
Hays Specialist Recruitment Ltd
£11.89 - £13.25 per annum + £11.89 - £13.25
Goldhawk Associates Ltd
£35000 to £40000 per annum