Summary
Location: Ashford
Salary: Commensurate with skills and responsibilities
Department: Service
Driver Licence Required: Yes
Working Hours: 8.00am – 5.00pm Monday to Friday; 8.00am to 12 noon Saturdays (on a rota basis)
Description
MAIN PURPOSE OF JOB:



To carry out routine servicing and warranty work, diagnosis of vehicle problems and the general maintenance of vehicles as required, without supervision.



1) MAIN WORKING RELATIONSHIPS:



1.1) Responsible to:



Service Manager



1.2 Responsible for:



Apprentice Technician (where appropriate)



1.3 Relationships with:



Workshop Staff

Parts Staff

Warranty Administrator

Cleaners/Drivers



2) OBJECTIVES AND KEY TASKS:



To carry out any work efficiently, ensuring correctness and in accordance with safety procedures.



To adopt a ‘right first time’ approach to servicing and repairs.



To achieve an average recorded efficiency as required.



To recover defective or damaged vehicles as required.



To ensure parts for warranty claims are cleaned and free from oil and water, identified and returned to the Parts Department.



To ensure that due care is taken at all times when working on customer’s vehicles.



To ensure that when driving any vehicle (company or customer), it is done so in a safe and courteous manner, within the law and company procedures.



To be conversant with the manufacturers technical literature and equipment.



To maintain and develop skill levels in all aspects of vehicle repair and maintenance.



To create a safe environment by keeping the work area clean and tidy at all times.



To ensure that vehicles comply with safety regulations and any defects must be clearly noted on the Job Card.



To be prepared to work ‘overtime’ where reasonably requested by the management.



To discuss repairs with customers when required in a courteous and helpful manner.



To notify immediately, the Service Manager of any damage or fault to any technical equipment in the workshop, tooling or customers property.



To make full use of any tools or equipment to improve workshop efficiency and customer service levels.



To make sure any tools and equipment are used correctly and any special tools are returned as soon as possible after use.



To accurately ‘clock on’ and ‘clock off’ Time Cards throughout the day and make sure all the job numbers are entered on the card before ‘clocking off’.



To ensure that Job Cards are written up when the job is complete, including clear and concise reasoning as to why a component(s) has been changed.



To ensure the use of car protection, i.e. wing covers/seat covers/floor mats and to keep the area around the work bay and ramp area clean at all times.



To ensure that any vehicles parked outside are securely locked and alarmed (where possible) making sure that keys are not left in the vehicle, but locked in the secure key cupboard.



To ensure that vehicles are parked in an orderly way in front of reception and facing towards the road for ease of departure.



To maintain product knowledge, to read any service bulletins and to attend manufacturers product training courses where required, MOT refresher courses and any other training as required.



3) COMMUNICATION:



To maintain good communications with all branch departments, staff and customers as requested.



4) OTHER DUTIES:



This list of duties is not exhaustive and other tasks and responsibilities will be required of the post holder including any other duties commensurate with the post as requested by the Workshop Manager, Service Manager or Branch Manager.



5) CONFIDENTIALITY:



All information relating to customers and the business is to be treated confidentially in line with Company policy and procedures.



6) HEALTH AND SAFETY:



Caffyns has an obligation under the Health and Safety at Work Act 1974 to provide safe and healthy working conditions. All employees are required to co-operate with management in discharging this responsibility and must take responsible care for the health and safety of themselves and others.



All employees must read and adhere to the relevant sections of the Caffyns Health and Safety procedure.



7) TERMS AND CONDITIONS OF EMPLOYMENT:



Other terms and conditions are as reflected in the contract of employment.



(A job description is a written statement of essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved).



Vehicle Technician

HR

02.08.16




Caffyns plc

Person Specification

Vehicle Technician – Ashford Vauxhall



QUALIFICATIONS



Essential

NVQ Level 3 or equivalent in Motor Vehicles

Full driving licence



Desirable

HND or HNC in Motor Vehicles or equivalent



SKILLS REQUIRED



Essential

Able to carry out services and repairs within a set timeframe

Good communication skills

Basic computer skills

The ability to work efficiently with the public

Able to convey information clearly and succinctly whether verbally or in writing

Able to solve problems

Able to establish effective working relationships with varied personnel

Able to work independently demonstrating initiative and pro-activity



Desirable

Word processing/spreadsheet skills



PERSONAL ATTRIBUTES



Essential

Have a smart appearance

Able to maintain confidentiality

Ability to sometimes deal with difficult, impatient or distressed people

Efficient and well organised

Interested in the work of the organisation