Working within financial services you will act as first point of contact for existing and potential customers

Duties include:

* Handling their communications, including complaints and queries, written and verbal, visiting and meeting with them as required, providing the highest level of customer service which meets and exceeds the needs of both internal and external customers.
* To be proficient, professional, efficient and accurate in handling high volumes of phone calls, emails, social media and administrative tasks by effectively managing time in accordance with service level agreements and KPIs alongside following rules and protocols and giving due regard to risk and potential fraud.
* To provide high quality support and guidance and support to fellow team members, including those less experienced and new, to achieve personal and operational team goals as agreed with Line Manager.
* Whilst in communication with existing and new customers to look for new business
* To be an advocate for cross team working and provide help and support with other duties

It is essential that you have previous call centre experience, having taken volume in-bound calls. You will have an excellent telephone manner and written skills. You will also be Computer literate (Microsoft Office, including Word, Excel & Outlook)

This role is temporary - up to 4 months (end date 29 Oct 2021)

Hours: Monday to Friday 9am - 5pm

Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.