Hybrid working with office base in Sevenoaks. 37 hours per week.

About this role
As a resident involvement officer, you'll be ensuring the residents' voice is at the heart of our decision-making and helping to drive service improvement.
We need someone exceptionally well-organised to keep a busy programme of activities and events on track, and who is confident with data and reporting. You may not have experience directly in the housing sector, but we'll need someone who understands working within regulatory frameworks. Skills in customer or volunteer engagement are important, and you'll also be interested in the wider political landscape and understand the current issues affecting social housing.

You'll be overseeing a range of involvement activities such as running discussion groups, facilitating meetings, and working with involved groups of residents to review our services and policies.

You'll also support our resident scrutiny panel to analyse our performance information and carry out reviews of service areas.

As well as working with residents, you'll be building relationships internally to ensure the successful delivery of our resident involvement strategy and buy-in from all staff, so you'll need to be someone who can build a great rapport with people.

If this sounds like you, and you're someone who feels passionate about amplifying voices and making things better, we'd love to hear from you.

Benefits
We offer a great package – generous pension and life cover, health cash plan, flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing. Please see our website for more details about our benefits package.


Person specification

* Experience of researching, planning, delivering, and evaluating projects and events.
* The ability to understand performance information and related data.
* Experience and understanding of volunteer management and/or customer engagement.
* Understanding of the value and process for resident or customer involvement in service improvement.
* Knowledge of the key issues in the social housing sector and related regulatory frameworks.
* Excellent organisational and administrative skills and a good eye for detail.

Responsibilities

* Support, and lead when required, on the planning, delivery and evaluation of resident involvement groups, projects, and initiatives to ensure the design and delivery of West Kent services is co-created or meaningfully influenced by residents.
* Support the development and facilitation of innovative approaches to resident involvement and co-creation, including proactively identifying improvement opportunities.
* Support the resident involvement manager to raise the profile of resident involvement across the business and build positive relationships with teams, supporting them to design, facilitate and evaluate informal and formal consultations with residents.
* Explore new ways to engage with residents to ensure involvement is diverse and inclusive.
* Keep accurate records of involvement activities.
* Provide reports of activities and support the resident involvement manager in the creation of reports for the Executive Team and Board.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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