Key Tasks and Responsibilities.
• Co-ordinate all written and verbal communications between engineering and customer services departments
and update the company CRM accordingly.
• To assist in building, negotiating, and maintaining customer relations and aiding in the generation of sales by
producing quotations, reports, RAMS and any other supporting documentation.
• Liaising with the labour coordinator for allocation of emergency call outs to engineers.
• Confirming all site attendances of engineers and subcontractors with the client and ensuring all details are
passed on to the relevant labour source.
• Procurement and logistics of equipment, materials, specialist plant and machinery, together with labour (both
internal and external) to support ongoing works.
• Ensuring that all works are profitable prior to financial completion.
• Ordering parts and any other materials for up and coming works.
• Reviewing engineering reports and advising if further actions are required.
• Ensuring engineers reports are accurate and processed in a timely manner.
• Assisting with customer queries and complaints.
• Immediately report and react to any client needs quickly and professionally, making every effort to ensure that
problems are resolved to the client’s satisfaction.
• Set a good example to all colleagues by completing all necessary company documentation punctually and in
accordance with any guidelines or schedules issued (including weekly activity reports, monthly sales forecasts,
customer meeting minutes etc).
• Train, support, manage, share knowledge, encourage best practices, and help develop techniques with other
staff members.
• Observe and adhere to company health & safety guidelines and contribute to a healthy and safe working
environment.
• Always maintain a professional appearance and manner, consistent with the clients and companies’
expectations, and in doing so help to promote the image of the Company