Hays are working exclusively with a Kent-based home care company rated ‘Good' by CQC to recruit a new Care Supervisor. The Care Supervisor will support customers to enjoy the best quality of life that they can in the comfort of their own homes. Compassion, good communication and organisational skills together with a calm and caring manner are vital for this important role.

Key Responsibility
Develop and supervise a team of care workers to provide high quality care that is safe, effective and responsive to each customer's needs and preferences. Support each customer to live their life the way that they choose as far as they are able. Respect customers' choices and promote their dignity and privacy at all times.

Duties

* Prior to each service commencing, you will carry out with customers an assessment of what the customer needs and what they would like to achieve from their care and support, together with a risk assessment.
* Create and agree a written individually tailored plan of care and support that respects the customer's wishes and promotes their dignity and privacy. Agree appropriate risk control measures to reduce identified risks. Keep care and support plans up to date.
* Provide the customer and, where appropriate, their representatives with information about the service so that they are clear about what to expect and how they can raise any concerns.
* Keep all information about customers and their families secure and confidential.
* Give care workers appropriate information and guidance to effectively and safely provide care and support as agreed in the care and support plan.
* Work with the Care Coordinator to appropriately match care workers to customers. Attend the customer's first call to introduce the care worker. Report changes to care schedules without delay to the coordinator, customer and care worker.
* Monitor Daily Care Notes.
* Provide advice, training, supervision and other support to care workers and support supervisors as required.
* Take part in the out of hours emergency on-call rota as and when required. Effectively deal with emergency on-call issues, for example covering calls either directly or indirectly when care workers are sick or absent. Record emergency calls and pass the information to appropriate parties.
* Arrange and manage staff changeovers and briefings for live-in care assignments in the absence of the care manager.
* Assist with investigations relating to the quality of the service and improvement actions.
* Monitor the performance of care workers and carry out quality reviews at the customer's home to make sure the service is being delivered in line with company procedures.
* Work effectively with customers, their families and representatives, other social and health care professionals and managers and staff

Requirements

* Good understanding of the needs of people who require care and support at home.
* Knowledge of effective care and support planning is centred on the individual needs and wishes of each customer.
* NVQ L3 or equivalent
* Knowledge of what confidentiality means in relation to home care services and why this is important.
* Good understanding of health and safety matters in relation to home care services and of the risk assessment process
* Skills in care and risk assessments and writing care and support plans.
* The ability to plan and organise workloads effectively so that customers receive the services that they expect.
* The ability to lead and manage a team of care workers and provide appropriate support, guidance and training.
* Full drivers' licence.

What you need to do now

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