Job ref: Neighbourhood Services Officer
Contract: At least 3 months - potential to go permanent
Salary £36,245
Location: Croydon
Full time


Role purpose
Working as part of Neighbourhood Services to deliver an effective housing management service for our customers, in liaison with external agencies, partners and contractors.

Knowledge and skills
•Experience of working in housing or social care environment
•Knowledge of the issues that affect social housing.
•Understanding of allocation and void processes.
•Understanding of implementing good housing management and estate management practices, including health and safety compliance.
•Understanding the different tenures and rent models that exist.
•Knowledge of housing fraud, legislation, investigation, and partnership work.
•General understanding of rent arrears processes and legal processes for all tenancy breaches.
•Understanding of resident involvement
•Holds a full UK driving licence.

Accountabilities
•To be responsible for the management of void properties, including void inspections, organising and attending evictions, assessing nominations, sign-ups, successful benefit applications, settling in visits, completion of relevant paperwork and working closely with the Neighbourhood Administrator and Income Recovery Officer to ensure all new tenancies start and are sustained successfully.
•Tenure patch providing an effective housing management service to our customers with excellent customer service.
•To be responsible for keeping accurate records on the housing management services relating to this role, individual tenants and properties, and effective use of the electronic and file management systems in use.
•Enforce tenancy agreements and take necessary actions where tenants breach their agreements in line with policy and procedure. To include fraud prevention and carry out tenancy audits and in liaison with external organisations or bodies.
•Deal effectively with reports of anti-social behaviour, working closely and jointly with external partners and agencies, monitoring cases to conclusion. As necessary to prepare evidence for legal processes and provide victim liaison.

If you have the relevant skills and experience for this role and you are available to start a new role, please contact Nina via the details below to compete your CV and discuss it further.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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