Passenger Customer Service Agent (and EES)

Completed applications must be received no later than midnight on Tuesday 4th June.

Job ID: 10512

Location: Folkestone, United Kingdom (GB)

Company: Eurotunnel Services Limited

Department: UK Customer Service

Job type: 2 Fixed Term Contracts available (Please see below)

Salary: Circa. £26k + shift pay and benefits


The Role
Passenger Customer Service Agents (CSA’s) work on a 24/7 shift basis within the Customer Service Division, participating in check-in and terminal operations, delivering excellent customer service to passengers on our Freight and Passenger services.
As the first point of contact for customers arriving at the terminal, the CSA must provide excellent customer service, in a warm and welcoming manner.

Currently we have a number of vacancies available under a 12-month fixed term contract and a 4-month fixed term contract. Please specify on the application form your preference, and/or if you are applying for both contract types.

Principal Accountabilities, Qualifications, and Experience
• Responding to customer needs to assure their safety and security.
• Collection of correct tolls payable at the check-in.
• Verification and check of prepaid tickets.
• Optimising and overseeing the loading of passenger trains from the over bridge.
• A valid UK Driving licence and Passport are essential.
• Excellent communication and customer service skills.
• Significant experience in a customer-facing role, preferably within the travel industry.
• Proficient in the use of Microsoft Office (Word, Outlook, Excel, PowerPoint, SharePoint), web tools and phone-based apps.
• Experience of cash handling would be an advantage but not essential.
• The ability to communicate in French and/or another European language is desirable.


For further information or to express an interest in this role, please contact Human Resources at recruitment@eurotunnel.com. 

If you are interested in this role, please apply via Getlink Careers.

Please Note: From 1 January 2021, non-British and non-Irish nationals who do not already hold a UK immigration status will be required to obtain a visa in order to be able to work in the UK. Prior to applying for this role, please ensure that you are permitted to apply.
For further information, please visit the UK Visas and Immigration website.