MAIDSTONE BOROUGH COUNCIL

Visitor Experience & Operations Supervisor

Salary: £30,468 - £33,051 pro rata
Location: Maidstone Museums
Contract: Permanent – Part Time

About the Role
Maidstone Museums are looking for an energetic, dynamic, and organised individual to lead the day to day running of our high quality, customer focused Museum service.

Maidstone Museum comprises of three discrete spaces; Maidstone Museum, The Royal West Kent Regimental Museum and The Carriage Museum. The Museums are at a particularly interesting and exciting phase of development with a new Gallery recently opened in June 2024 and another planned Gallery opening in 2025. We would like our Visitor Experience and Operations Supervisor to play a key part in the success of the new spaces, whilst engaging with Maidstone residents to understand their hopes and aspirations for the Museum.

This is a 30 hour per week position on a permanent basis. The role is generally Wednesday – Saturday hours, and in summer holidays we work Monday – Saturday. Saturdays are a regular shift and there can be no negotiation on this aspect of the role.

About You
This is an exciting opportunity to join the Museum Team at Maidstone Borough Council and manage a busy Visitor Experience department. The Visitor Experience and Operations Supervisor will lead the Museum team in delivering a welcoming and safe environment for the residents of Maidstone to enjoy the Museum’s collections, events, and exhibitions.

The role will be responsible for several aspects of the Museum’s front of house offer including the Museum shop, Tourist Information, general property and operational management, room hire revenue and developing our successful children’s party offer.

The post holder will engage with key stakeholders to achieve a thriving, friendly and inclusive Museum Visitor Service. We’re looking for someone who can confidently bring new ideas and energy to the Museum; assist residents and listen to their needs; enjoy sales and promotion of a heritage space for hires and parties.

The Council considers that all roles should be able to communicate clearly and concisely.

The Council considers this to be a customer focused role and the ability to converse at ease with customers adapting communication style to suit differing audiences and provide advice in accurate spoken English is fundamental to the role.

Maidstone Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employee and volunteers to share this commitment.

About Maidstone Borough Council
Maidstone Borough Council is a confident organisation with ambition and aspirations to deliver high quality services to our residents and local businesses. We strive to make the borough an attractive place for all and secure a successful economy. We continue to build on our strengths - assets, knowledge and expertise and our track record for innovation and improvement to create a financially sustainable future so that we can continue with our undiminished plans.

We will only achieve the results we are aiming for through the talents and hard work of all our people. You are encouraged to become part of our vision and in return you can expect support, training, and fair reward from us. We will give you the opportunity to develop the skills to do your job well and create a positive working environment where your ideas about improving how we do things are valued and we manage the changes needed for new ways of working well.

At Maidstone Borough Council we recognise the importance of flexible working and the benefits this can bring to both our staff and the Council. We know that by offering employees a range of flexible working opportunities we can positively impact their wellbeing and engagement, and drive productivity in return. As such we have developed a highly flexible hybrid working policy, alongside our flexi time and flexible working policies, enabling staff to shape their working patterns around building a greater work life balance.

Our Offer:

A range of benefits including:
• Generous holiday entitlement which increases after 5 years LG service plus bank holidays with the option to buy additional leave
• Additional 3 days leave given to enable a close down of the offices between Christmas and New year
• Free parking
• Invitations to staff events to celebrate success and support wellbeing that include holistic therapies and outdoor activities
• Employee Assistance Programme which provides confidential & independent information and access to counsellors
• Local Government Pension Scheme (LGPS) with valuable life cover and financial protection for your family.
• Life Assurance – three times your annual salary (for members of the LGPS)
• Season Ticket Loan - to help with the cost of your rail/bus journey, to & from work
• Lease car salary sacrifice scheme allowing you to lease a brand-new car. The monthly fee includes insurance, servicing, and road tax.
• Annual flu vaccine
• Cycle to work scheme
• Staff benefits discounts on leisure, eating out, holidays and shopping
• Excellent learning and career opportunities for committed individuals
• A professional fee payment, if required for the role

Selection Process
Following the submission of your application form, it will be reviewed by the recruiting manager. Those that are successful in securing an interview can expect job specific interview assessment, followed by an interview.

Maidstone Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employee and volunteers to share this commitment.

If you would like to discuss this position, please contact Natalie Moor on 01622 602851 or Alexa Kersting Woods on 602529

Closing date: 18 September 2024.
Interview date 25 September 2024.

Apply using the apply offsite button.