Job title: Customer Service Representative

Job reference number: GS125

Contract: 12-month FTC, full time, 35 hours per week

Location: Kings Hill-based (Kent) (Full time office attendance is required for the first 6 months, this will them move to hybrid working on an ad hoc basis.

Salary: £25,388 per annum

We’re looking for a talented Customer Service Representative to join our team at CAF Bank, part of Charities Aid Foundation (CAF).

You will be an integral part of the team who support our CAF Bank customers using your excellent customer service and administrative skills.

Our office is based in Kings Hill, Kent where you will initially be based full time for training and then you will be based most of your time in the office and part of your time working from home.

What you’ll do
At CAF Bank, every one of us contributes to our impact, and as our customer service representative you too will play an integral part in what we do.

Who you’ll be

This role is for you if you have experience of working in customer service and banking or have relevant transferable skills and are keen to make a difference to society. We are looking for:
• Acting as first point of contact for our customers
• Corresponding with customers via email and phone
• Creating excellent relationships with customers
• Answering enquiries
• Providing excellent customer service to existing and new customers
• Proactively promote products and services we offer
• Administering bank accounts
• Customer service experience
• Excellent verbal and written skills
• Good team player
• Able to work well under pressure.
• Good MS Office skills

What’s in it for you
At CAF Bank you will receive:
- Permanent hybrid ways of working where roles allow
- Six weeks holiday plus bank holidays
- A wide range of development opportunities to support personal and professional growth
- Pension scheme with better-than-market employer contribution options
- Social impact benefit schemesFor all our employer benefits and to gain an insight into our culture, please visit cafonline.org/careers.
Who we are

We are more than a bank. From the one-person causes to the large-scale organisations, we are the bank charities turn to. We believe in the power of good, and in treating the goals of charities as our own.
We are owned by Charities Aid Foundation (CAF). CAF connects charities with funds, and we at CAF Bank help charities to manage those funds.

Our connection with such a long-established charitable organisation highlights how we believe in banking with purpose.

Diversity and inclusion
We know that the more diverse and inclusive our organisation becomes, the more creative, effective and impactful we will be. Our aim is for our workforce to represent the society we serve, and we have embarked upon an ambitious pathway to achieve this.
We want to attract, retain and develop the best of talent at all levels, and provide a leading and great place to work, where every voice matters.

How to apply
The closing date for applications is 23rd October 2024. First stage telephone interviews will be held week commencing 28th October.

We reserve the right to close this vacancy early if we receive sufficient applications for the role.

You must have the right to work in the UK for the duration of this contract.

Please complete the form below, attach your CV and Cover letter, then click ‘Submit Application’ if applying via our website or send your CV to recruitment@cafonline.org quoting reference number GS125

We welcome applications from everyone who feels they meet the criteria, regardless of age, sex/gender, disability, race, religion, national origin, sexual orientation, marital, veteran or parental status.

Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway. You may just be the right candidate for this or other roles.

As a Disability Confident Employer, we guarantee to interview disabled applicants who meet the minimum criteria for the role. Please indicate on the application form if you would like to be considered as part of the Disability Confident Scheme.

So we can support you to be your best during the application or interview process, please contact our Recruitment team at recruitment@cafonline.org or 03000 123 566 to request assistance or reasonable adjustments.