Due to continual growth, we are seeking a talented individual to join our Service Division Team in a new role as Service Contracts Coordinator.

About Us
Burtons Medical Equipment is an industry-leading manufacturer, distributor, and aftercare support provider for a comprehensive range of veterinary capital equipment; “from anaesthesia to X-Ray, Burtons is the Home of Veterinary Equipment”. We are a proudly independent, family-run organisation, headquartered in the heart of the Kentish countryside, providing an equal parts friendly, comfortable, and professional working environment. We place the utmost importance on offering extensive opportunity for ongoing training and career development to dedicated individuals, with an overarching ethos of “innovation, quality and service excellence” that is driven by this ongoing
investment in our Teams.

The Role
A varied and engaging opportunity for an experienced Contracts Coordinator to utilise their planning, organisational, customer service and communication skills in our Service Operations Contracts Team.

The role is based at our Headquarters in Marden, Kent, but provides support to our Customer base across the UK, Republic of Ireland and Channel Islands.

In this position you will play a crucial role in managing and facilitating communication relating to Service Contract opportunities between our Company and new & existing Customers. You will be the primary point of contact for Customers seeking information about our comprehensive aftercare support services, culminating in the onboarding process for new Service Contracts. You will also be responsible for conducting the review of existing Customers’ Service Contracts to identify opportunities for contract renewal, renegotiations, and uptake of additional services.

In addition, other key responsibilities will be: to maintain organised and up to date documentation related to Service Contracts, including agreements, amendments and supporting materials; generate reports and analytics related to contract onboarding metrics, such as timeframes and completions rates; conduct quality assurance checks on contract profiles and data entry to maintain accuracy and integrity; participate in and represent the Company at industry exhibitions and events to enhance our visibility and maximise on networking opportunities.

Successful Candidate
The successful candidate will possess a strong background in the Service provision sector, with exceptional organisational skills and a keen attention to detail. They will demonstrate a proactive approach and be adept at managing multiple tasks simultaneously in a fastpaced environment. Excellent communication and interpersonal skills are essential, as the role involves regular interaction with Customers. The ideal candidate will thrive in a collaborative Team environment and exhibit a passion for delivering outstanding Customer Service. Additionally, a versatile mindset and a willingness to adapt to evolving business needs are key attributes that we are seeking.

The Role requires:
• Proven experience in a Service related sector
• Excellent communication and interpersonal skills
• Strong planning and organisational attributes
• Ability to multi-task in a challenging environment
• Proactive, versatile, and innovative methodology
• Efficient and accurate data entry skills
• Excellent time management

The Package
• Salary from £32,750 per annum dependent on experience
• Full time contract, 40 hours per week, Monday to Friday
• 33 holiday days per year (inc. Bank Holidays)
• Contributory Pension Scheme
• Opportunities to train and progress
• Countryside-based Head Office
• On site car parking
• Staff events, such as the Big Summer Party and Awards Scheme

Location
Burtons Medical Equipment Ltd, Marden, Kent. TN12 9QD