Head of Customer Care

*Hot New Permanent Role – Based in central Tunbridge Wells!*

Are you based within reasonable commute to T Wells town centre, seeking your next leadership/management/’head of’ role within customer service delivery?

… passionate for customer experience, and hoping for a role combining hands-on escalated customer management, with strategic leadership and direction of a growing team?

… hoping to join an employer recognised for employee wellbeing and retention, who will value your ideas and input?

If yes… then apply now to avoid missing out!

Perhaps you’ve been a Service Delivery Manager, Head of Customer Services, Manager or similar… this could suit you!

Chance to join a fabulous company and employer – award winning in their sector, with an outstanding reputation for employees!

Dynamic and interesting role – working with Directors, owning the management and leadership of a busy team, where you will be involved both with hands-on customer servicing as well as :
- leading and motivating a team,
- owning workflows and allocating workload,
- training, coaching and people development,
- management information analysis and reporting,
- working cross functionally on projects and process analysis/improvement
- recruitment and selection,
- strategies such as incentive setting, industry events,
-and more~!

Experience in ecommerce is not essential… could suit someone who’s worked B2B or B2C (or both!); in any sector! Ideally, you will have managed an office based Customer Care / Administrative team…
Applicants should have management experience and be based within reasonable commute to T Wells,!

Monday – Friday 9-5 role; could be a great chance to get away from shift-working!

Amazing office environment – could be a great role to move away from a call centre!

Salary with experience £55-65000 + benefits (inc. free parking!)

Apply with your CV for consideration, or better, call Miles Dutton on 01892 540054 to discuss!