Job title: Customer Due Diligence (CDD) Administrator
Job reference number: DH017
Contract: 12mths Fixed Term Contract, full time, 35 hours per week
Location: Kings Hill-based (Kent)] with hybrid working
Salary: £26,574 per annum

We’re looking for a talented Administrator to join our Corporate & Charities CDD Team at Charities Aid Foundation (CAF).

You will be an integral part of our award winning team, who conduct customer due diligence on new and existing customers,

You’ll also support the Team Manager and CDD Analysts with workflow related admin tasks, and ensure an excellent level of service is provided.

What you’ll do
At CAF, every one of us contributes to our impact, and as a CDD Administrator you too will play an integral part in what we do.

As a CDD Administrator you will:
• Assist in the management of workflow and allocation of work to other team members.
• Checking all ID & V documents are in line with processes
• Assist in reporting and allocation across the team as directed by Line Manager.
• Contribute to the development and improvement of processes
• To respond to enquiries from customers in accordance with CAF standards, SLAs and KPIs and to provide a professional, timely and efficient service.
• To provide assistance to the analysts within the team in chasing outstanding requirements in line with current regulations via telephone and email.

Who you’ll be
This role is for you if you have experience of working in a CDD team, specifically for Corporate and Charities-
- You’ll have substantial experience working in an administrative role, previous CDD knowledge preferred.
- Be able to manage and prioritise duties in a fast paced environment
- Have excellent attention to detail, thorough and well organised
- Be a problem solver with a can-do positive attitude
- Have a background in telephony (outbound calling)

What’s in it for you
At CAF you will receive:
- Permanent hybrid ways of working where roles allow
- Six weeks holiday plus bank holidays
- A wide range of development opportunities to support personal and professional growth
- Pension scheme with better-than-market employer contribution options
- Social impact benefit schemes

For all our employer benefits and to gain an insight into our culture and values, please visit cafonline.org/careers.

Who we are
At Charities Aid Foundation we accelerate social progress by providing essential connections between donors, charities and communities.

We safeguard and deliver vital donations, offer expert advisory services and financial products to donors and charities, and provide tailored charity banking through our award-winning bank CAF Bank.

Our purpose is to enable a better landscape for giving and a fair and sustainable future for all.
Diversity and inclusion

We know that the more diverse and inclusive our organisation becomes, the more creative, effective and impactful we will be. Our aim is for our workforce to represent the society we serve, and we have embarked upon an ambitious pathway to achieve this.

We want to attract, retain and develop the best of talent at all levels, and provide a leading and great place to work, where every voice matters.
How to apply

The closing date for applications is 28 February 2025.

Those candidates who are successful following a brief telephone interview will be invited to attend a face to face interview week commencing 3 March 2025.

We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Please complete the form below, attach your CV and Cover letter, then click ‘Submit Application’ if applying via our website or send your CV to recruitment@cafonline.org quoting reference number DH017.

We welcome applications from everyone who feels they meet the criteria, regardless of age, sex/gender, disability, race, religion, national origin, sexual orientation, marital, veteran or parental status.

Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway. You may just be the right candidate for this or other roles.

As a Disability Confident Employer, we guarantee to interview disabled applicants who meet the minimum criteria for the role. Please indicate on the application form if you would like to be considered as part of the Disability Confident Scheme.

So we can support you to be your best during the application or interview process, please contact our Recruitment team at recruitment@cafonline.org or 03000 123 566 to request assistance or reasonable adjustments.