Homebased role within the Travel Industry

We are an established Tour Operator looking for an experienced Customer Experience Executive to join our Sales / Customer Service team.

Promptly dealing with all customer interactions throughout the customer lifecycle. To maximise conversion opportunities and to deliver outstanding customer service.

Responsibilities and Tasks:

* To ensure all incoming calls are answered promptly and dealt with to the best of ability.
* Respond to and follow up any sales or customer care enquiries received by telephone and email.
* To accurately complete bookings and amendments following instructions and using correct codes, prices and taking care to update new client database.
* Maximise upsale opportunities by ensuring that clients are offered all upgrades and extras on every booking.
* Assisting clients with all further customer care activities including amendments, cancellations collecting payments, booking ancillaries with airlines, informing clients of changes to their holiday and general queries from the clients.
* Attend any relevant training/educational visits provided by the company to develop knowledge and skills.
* Ensure clients are sent any relevant holiday documentation upon booking and explaining online check in and Manage my Booking.
* Any other duties deemed necessary by either your Supervisor, Manager or Director.

Core competencies:

* Customer centric attitude
* Professional and courteous in all interactions verbal or non-verbal
* Ability to work under pressure

Experience:

* Experienced in a customer facing role in a busy environment
* Experience in travel is desirable but not essential

Working 5 days per week (1 of those days includes a weekend day). The shift is generally 9am-5.30pm (occasionally 10am-6.30pm)

Full training will be given. Must be available to attend two weeks initial training at our office in Sevenoaks.